Last Updated: July 4, 2025

Mbraiz Innovations Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://mbraizinnovations.com or engage with our real estate services. By using our services, you consent to the practices described in this policy.

1. Scope & Applicability

This policy applies to:

  • Users in Nigeria (under the Nigeria Data Protection Act, 2023).
  • International users, including those in the European Union (GDPR) and other jurisdictions.

2. Information We Collect

We may collect the following personal data:

  • Contact Information: Name, email, phone number, address.
  • Business/Organization Data: Registration details for corporate clients.
  • Property Preferences: Interests in properties, browsing behavior.
  • Government IDs: For KYC and legal compliance (e.g., property transactions).
  • Technical Data: Cookies, IP address, device information (via Google Analytics, Facebook Pixel).

3. How We Collect Data

We obtain your data through:

  • Direct Interactions: Contact forms, newsletter sign-ups, in-person meetings.
  • Automated Technologies: Cookies, tracking pixels, analytics tools.
  • Third Parties: Property listing platforms, agents, payment processors (Paystack).

4. Purpose of Data Processing

We use your data to:

  • Facilitate property transactions, leases, and agreements.
  • Provide customer support and respond to inquiries.
  • Send promotional offers, newsletters, and updates (with consent).
  • Comply with legal obligations (anti-money laundering, tax laws).

5. Data Sharing & Third Parties

We may share your data with:

  • Real estate brokers & partners (only as necessary).
  • Payment processors (e.g., Paystack) for transactions.
  • Government agencies where legally required.
  • Marketing platforms (Mailchimp, GetResponse) for email campaigns.

6. International Data Transfers

Your data may be transferred outside Nigeria (e.g., via Mailchimp, GetResponse). We ensure such transfers comply with GDPR and NDPA safeguards.

7. Data Security

We implement:

  • Encryption, access controls, and employee training.
  • ISO 27001 or equivalent security standards.

8. Data Retention Period

We retain your personal data only as long as necessary:

  • Contact/data from inquiries: 2 years after last interaction.
  • Transaction/KYC documents: 5–7 years (per financial regulations).
  • Marketing data: Until consent is withdrawn.
    Data is securely archived or anonymized after retention periods expire.

9. Your Rights

Under NDPA and GDPR, you have the right to:

  • Access, correct, or delete your data.
  • Opt-out of marketing communications.
  • Withdraw consent (where applicable).
  • Lodge complaints with the Nigeria Data Protection Commission (NDPC).

To exercise these rights, contact our Data Protection Officer (DPO) via app@mbraizinnovations.com

10. Cookies & Tracking Technologies

We use cookies for:

  • Analytics (Google Analytics).
  • Advertising (Facebook Pixel).
  • Website functionality.

You can manage cookie preferences via our cookie consent banner.

11. Data Breach Notification

In the event of a data breach that risks your rights:

  1. We will notify the Nigeria Data Protection Commission (NDPC) within 72 hours (if required).
  2. Affected users will be informed promptly via email or website notice.
  3. Immediate steps will be taken to mitigate harm (e.g., password resets, fraud alerts).

12. Third-Party Links & Disclaimer

Our website may link to third-party sites (e.g., property listings, payment gateways). We are not responsible for their privacy practices. Always review their policies before sharing data.

13. Marketing & Opt-Out

You may opt out of marketing emails via the ‘unsubscribe’ link in messages. Transactional emails (e.g., purchase confirmations) will still be sent.

14. Automated Decision-Making & Profiling

We do not use fully automated systems to make legally binding decisions. Property recommendations via algorithms may be used for marketing, but you may opt out.

15. Children’s Data

We do not knowingly collect data from minors (under 18).

16. Policy Updates

Changes will be posted on our website. Major updates may be communicated via email.

17. Governing Law & Dispute Resolution

  • Applicable Law: Nigerian law.
  • Jurisdiction: Disputes shall be resolved in Lagos Magistrate or High Courts.

18. Contact Us

For privacy-related questions, contact:
Mbraiz Innovations Limited
📍 19, Oba Sekunmade Road Majidun Ogolonto Ikorodu Lagos.
📞 +234 904 0007 654
📧 enquiry@mbraizinnovations.com
Data Protection Officer (DPO): [app@mbraizinnovations.com]